Frequently Asked Questions (FAQs)

• How do I change my email address?
• How do I change my password?
• How do I opt in or out of marketing?

• If I order during your Christmas break, when will it be delivered?
• What if I have questions during your Christmas break?
• Will you do more deliveries in 2025?
• Will you restock during Christmas break?

• How do I get in touch with you?

• Damages and issues
• Do you deliver to my area?
• Do you offer free delivery?
• How much is delivery?
• Is there a minimum order value?
• Refunds
• What happens if I miss my delivery?

See all articles in Delivery →

• Can I defrost meat at room temperature?
• Can I defrost my meat in a microwave?
• Can you put a partly frozen piece of meat in the oven to cook?
• Does freezing kill bacteria?
• Freezer-burn – what it is and how to avoid it
• How long can you keep meat in a freezer?
• How to re-freeze meat that's been defrosted?

See all articles in Food Storage Hygiene and Safety →

• Can I place an order without an account?
• Can I track my order?
• How do I cancel my order?

• Is your packaging recyclable or compostable?

• Do you store my card details?
• What's your return and refund policy?
• When do you take the order payment?
• Which cards do you accept?

• Is your meat certified halal or kosher?